Privacy Policy

Last updated: November 3, 2026

Beyond BA ("we", "us" or "our") is a travel company based in Buenos Aires, Argentina, that designs and operates private tours in Argentina, Chile and Uruguay. This Privacy Policy explains what personal information we collect when you use our website, contact us or communicate with us through messaging platforms such as WhatsApp, Facebook or Instagram, how we use it, and the choices you have.

Information we collect

We collect information you give us directly when you request a quote, fill in a contact or inquiry form, subscribe to our newsletter, book a trip or write to us. This may include your name, email address, phone number, country of residence, travel dates, number of travellers, interests and any other details you choose to share so we can plan your trip.

When you contact us through WhatsApp, Facebook Messenger or Instagram, we receive your profile name, your phone number or account identifier and the content of your messages, as provided by those platforms.

We also collect technical information automatically when you browse our website, such as your IP address, browser type, device, the pages you visit and the source that brought you to the site (for example a search engine or an advertising campaign). We use cookies and similar technologies for this purpose; see "Cookies" below.

How we use your information

We use your information to:

  • answer your inquiries and prepare personalised travel proposals;
  • book and operate your trip, including sharing the necessary details with hotels, guides, transport providers and other suppliers involved in your itinerary;
  • send you confirmations, travel documents and service messages about your trip;
  • send you our newsletter and travel ideas, if you have asked for them (you can unsubscribe at any time);
  • improve our website and services, and measure the performance of our advertising;
  • comply with legal obligations and protect our rights.

Messaging platforms (WhatsApp, Facebook and Instagram)

We use the WhatsApp Business Platform and the Facebook and Instagram messaging tools provided by Meta Platforms, Inc. to communicate with travellers who contact us or who have agreed to receive messages from us. Messages exchanged on those platforms are processed by Meta under its own terms and privacy policy, and we store a copy in our customer records so that we can follow up on your request.

We only send you messages on WhatsApp if you have contacted us first or have given us your number and agreed to be contacted. You can stop receiving messages at any time by replying "STOP" or by asking us to remove your number.

Sharing your information

We do not sell your personal information. We share it only with:

  • the suppliers who provide the services included in your trip (accommodation, transport, guides, excursions), to the extent needed to deliver those services;
  • service providers that help us run our business, such as hosting, email, messaging, payment and analytics providers, under contracts that limit how they may use the data;
  • authorities, when required by law or to protect our rights, our travellers or others.

Some of these recipients are located outside your country, including in the United States and Argentina. Where we transfer data internationally we take reasonable steps to protect it.

Cookies and analytics

Our website uses cookies and similar technologies to remember your preferences, understand how visitors use the site and measure our advertising on Google and Meta. You can control cookies through your browser settings; disabling them may affect some features of the site.

How long we keep your information

We keep your information for as long as needed to answer your request, operate your trip and meet our legal, accounting and tax obligations. Inquiry records are usually kept for up to five years after the last contact; booking records for as long as the law requires. You can ask us to delete your data earlier, subject to those obligations.

Your rights

You may ask us to access, correct, update or delete the personal information we hold about you, to stop sending you marketing messages, or to restrict or object to certain uses of your data. Depending on where you live, you may have additional rights under applicable data protection laws, including the right to lodge a complaint with a supervisory authority. In Argentina, the Agencia de Acceso a la Información Pública is the authority in charge of Law 25.326 on personal data protection.

To exercise any of these rights, contact us using the details below. We will respond within the time required by law.

Security

We use reasonable technical and organisational measures to protect your information against loss, misuse and unauthorised access. No system is completely secure, so we cannot guarantee absolute security.

Children's privacy

Our services are intended for adults. We do not knowingly collect personal information from children under 18 except as part of a booking made by a parent or guardian.

Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page, with the date of the last update at the top.

Contact us

If you have any questions about this Privacy Policy or about how we handle your information, please contact us:

Beyond BA
Uriarte 2363, Office 9G, Buenos Aires, Argentina
Tel: +54 11 4777-2900 / +54 11 7537-7346
WhatsApp: +54 11 5149-9847
Email: [email protected]
Or through the contact form on our website.